Successful IT adoption requires strategic planning, solution design, deployment and on-going support. Most providers specialize in just one of two things: thinking or doing. Clients need both. Many businesses find it challenging to identify a single partner that fulfills the end-to-end process.
Traditional consulting firms provide thought leadership and help identify needs, requirements and standards. Rarely do they design, deploy and support actual solutions.
This environment forces businesses to cobble together a combination of resources. They must then project manage these multiple resources to successfully complete projects.
If something goes wrong, the risk increases and adoptions slows down for important new technology deployments. The business likely needs to communicate with multiple partners, who each may not be accountable to solve the entire issue.
Deploying technologies and integrating them with existing systems often prove to be difficult endeavors for many businesses. Internal IT resources may be capable, but other conditions can create major roadblocks:
- Diminished IT headcount
- Lack of specific expertise in new technologies
- Rapidly-shrinking timelines
- Lack of experience integrating solutions across multi-organizational companies
Without bandwidth and prior experience deploying and integrating a specific solution—along with the need to address immediate, day-to-day end-user needs—IT is often forced to delay major technology projects.
In extreme cases, the project never gets off the ground or reaches a successful conclusion. The business then finds itself hampered by inefficient business processes that continue to prevent end users for performing their jobs effectively.
Every day, IT faces a difficult balancing act. They must focus on planning and deploying technologies in order to optimize corporate growth and profitability, while at the same time managing the burden of operating and optimizing highly-complex, integrated multi-vendor, multi-platform environments.
IT is focused on end-user support, while senior management looks to IT to drive improved technology performance and increase business efficiency to facilitate revenue generation.
ICC provides complete telecommunications and associated solutions as a specialized extension to your IT and telecom teams. We take a consultative approach to assist in solution design, contract analysis, procurement, implementation coordination and optimization across all telecom-related services.
- Cloud and/or Managed Services
Through longtime partnerships with leading telecom carriers, coupled with our in-house engineering and telecom experience, we serve as your end-to-end communications partner. We feature the unique capability of managing the entire telecom life cycle—from vendor assessment and negotiation to service provisioning and integration as well as optimization and on-going management.
We take the complexity out of telecom and focus on reducing your costs while ensuring you receive the level of services your business requires to function efficiently.